FCB Rocks - First Century Bank

Featuring Digital Wallet

Your First Century Bank debit card is now available to use in the three major Digital Wallets

What is a Digital Wallet?

A digital wallet allows you to securely and conveniently pay with a tap of your smartphone or watch at any merchant where you see the contactless payment logo. These transactions are more secure because your Card information is not stored on your device but is instead encrypted into a unique code for transactions.

Why use a Digital Wallet?

Its Simple – Simply tap your phone on the payment reader for a few seconds – no need to dig for your card
Its Secure – Your card number is not compromised by being exposed to the merchant, making the transaction more secure.

How do I use a Digital Wallet?

Frequently Asked Questions

How Long Do I Need to Wait to Use My Card After Activating?

Depending on your device, your card may be activated and available instantly. Some cards may take up to 10 minutes to activate.

Some cards may require an extra verification step:

You may be prompted to call our Digital Wallet Activation Service at (423) 626-1998 to confirm additional information.

If you still experience troubles activating your card, please contact your local branch for assistance.

Is Digital Wallet Secure?

Yes, these transactions are more secure because your Card information is not stored on your device but is instead encrypted into a unique code for transactions. Your card number is not compromised by being exposed to the merchant, making the transaction more secure.

What is the cost associated with Digital Wallet?

First Century Bank does not charge for you to use Apple Pay® or Google Pay®. Your mobile carrier may have fees/charges that apply based on your data plan.

How will I know a transaction was approved and went through?

A confirmation will appear on your screen confirming the completion of your payment on your mobile device.

What happens if my device is lost/stolen?

Immediately contact your service provider to have your device deactivated and report it lost or stolen and then contact Security Bank to have your debit card cancelled.

What happens when I lose my card?

Immediately delete the card from your Digital Wallet and contact First Century Bank Bank to have your card cancelled, which will disable your card from being able to be used for purchases. Cancelling your card with First Century Bank does deactivate your card from Digital Wallet but you will still need to delete your deactivated card from your Digital Wallet.

If I change phones, do I need to re-enroll?

Yes.

What happens if the card’s expiration date or security code changes?

The virtual account number assigned to your card will be deactivated and the cardholder will need to go through the enrollment process to re-enroll.