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Fraud & Scams

 

Important Security Alert

Attention First Century Bank Customers:

We are issuing an important security alert regarding a recent scam targeting our customers through text messages, email, and phone calls. Fraudulent actors are impersonating First Century Bank representatives to obtain sensitive account information.

These text messages, emails, and phone calls may employ various tactics, including:


Urgency

Claiming there is an immediate issue with your account requiring immediate action and often attempting to pressure you into staying on the phone and not hanging up. They will often try to convince you that it may be an inside job and they can’t contact anyone else at the bank, or risk compromising their investigation.

Requests for Personal Information

Soliciting account numbers, PINs, or one-time codes received via text or phone.

Spoofed Numbers:

Using phone numbers that appear similar to First Century Bank’s official contact numbers.

Threatening Language:

Employing scare tactics such as claiming legal action, account closure, or even physical harm if you do not cooperate. They may also attempt to prevent you from reaching out for help by claiming they will get in trouble if you tell anyone about the call.

3 Common Scams to Avoid

Email Scams

Phishing scams remain a prevalent form of cybercrime. Even emails with seemingly legitimate appearances can harbor malicious intent. To safeguard your personal information and security, please exercise caution when interacting with electronic messages. Refrain from clicking links or opening attachments in emails or text messages that appear unexpected or suspicious.

Learn More…

Romance Scams

Romance scams happen often online so be careful on dating apps! Fake profiles trick people into trusting them, then ask for money. This is the most common and sneaky of all scams. Even though these online romance scams are common, they can be avoided. Learn how scammers work and don’t share personal information or money with people you don’t know well. If you think you’ve been scammed, help is available.

Learn More…

Employment Scams

Safeguarding your personal and financial information is crucial during your job search. Be wary of any unsolicited job offer requiring upfront financial transactions or access to your financial accounts. Legitimate employers will always prioritize established channels for financial information exchange.

Learn More…

Protecting Yourself from Scams

Please be advised that First Century Bank will never initiate contact via text message or phone call and request account information. To safeguard your financial data, we recommend:

  • Do not respond: Do not click any links, call any phone numbers provided in the message or voice call, or reply to the text message.
  • Hang up the phone: If you receive a suspicious phone call, end the call immediately.
  • Delete the message: Immediately delete the suspicious text message.
  • Verify official communication: Always visit our official website, mobile app, or contact us directly through the phone number listed on our website to verify any communication claiming to be from First Century Bank.
  • Report suspicious activity: If you believe you have received a fraudulent text message or phone call, please report it to us immediately by calling us toll-free at (800) 201-6967.

Additional Precautions:

We encourage you to remain vigilant and adopt additional security measures, such as:

  • Enable multi-factor authentication: Utilize multiple layers of security for your online banking access.
  • Beware of phishing emails: Be cautious of unsolicited emails claiming to be from First Century Bank.
  • Keep software updated: Maintain your computer and mobile devices with the latest security updates.

Four Signs It’s a Scam

1. Scammers PRETEND to be from an organization you know.

Scammers often pretend to be contacting you on behalf of the government. They might use a real name, like the FTC, Social Security Administration, IRS, or Medicare, Federal Reserve, or make up a name that sounds official. Some pretend to be from a business you know, like a your bank, utility company, a tech company, or even a charity asking for donations.

They use technology to change the phone number that appears on your caller ID. So the name and number you see might not be real.

2. Scammers say there’s a PROBLEM or a PRIZE.

They might say you’re in trouble with the government. Or you owe money. Or someone in your family had an emergency. Or that there’s a virus on your computer.

Some scammers say there’s a problem with one of your accounts and that you need to verify some information.

Others will lie and say you won money in a lottery or sweepstakes but have to pay a fee to get it.

3. Scammers PRESSURE you to act immediately.

Scammers want you to act before you have time to think. If you’re on the phone, they might tell you not to hang up so you can’t check out their story.

They might threaten to arrest you, sue you, take away your driver’s or business license, or deport you. They might say your computer is about to be corrupted.

4. Scammers tell you to PAY in a specific way.

They often insist that you can only pay by using cryptocurrency, wiring money through a company like MoneyGram or Western Union, using a payment app, or putting money on a gift card and then giving them the numbers on the back of the card.

Some will send you a check (that will later turn out to be fake), then tell you to deposit it and send them money.

Published by the Federal Trade Commission

If you think you’re a victim of a Scam:

If you have any concerns or suspect you may have been a victim of this scam, please do not hesitate to contact us immediately.

Call us toll-free (800) 201-6967

You can always refer to the phone number listed on your Bank Statement.


First Century Bank is committed to safeguarding your financial information. We take proactive measures to combat fraud and maintain robust security systems. However, your vigilance remains crucial in protecting your accounts. By following these guidelines and remaining vigilant, you can help prevent fraudulent actors from accessing your sensitive information.

Helpful Links

TN Division of Consumer Affairs

SCAMS STOP HERE: Consumer Education for Older Adults.

Division of Consumer Affairs - Scams Stop Here
Click Here to view the PDF presentation.