Call Us: (423) 626-7261 or Toll-Free: (800) 201-6967
Contact Us


Important Information about TurboTax Refund Advances

We do not process refund advances through TurboTax.

If you have questions about these advances, we cannot assist – please verify that you are contacting the correct financial institution.

We appreciate hearing from you!

Whether you have a question or concern about your account or just want to tell us what you think about our products, our organization, or anything else that comes to mind. We welcome your comments and suggestions.

Please feel free to contact us in the way most convenient for you.

First Century Bank
PO Box 159
1780 North Broad Street
Tazewell, TN 37879
Toll-Free: 1-800-842-1000
Lost or Stolen Debit Card:
423-626-7261 during business hours
888-297-3416 after business hours*
*Important: You will need to call us during business hours on the next business day to order a new Debit Card.
To Report Debit Card Fraud:
423-626-7261 during business hours
800-201-6967, Press 4 after business hours

Have Questions?


Are you planning on traveling or going on vacation?

Fill out our Travel Notification Form so you can use your debit card wherever you are.