Call Us: (423) 626-7261 or Toll-Free: (800) 201-6967
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Online Banking Login

Download the Mobile App

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What to Know

  • If you don’t remember your login credentials, please give us a call at (800) 201-6967
  • Our Online Banking system utilizes Two-Factor Authentication to help safeguard your account. You will be asked to set up Two-Factor Authentication if you have not done so already. Once this information is entered, you’ll choose to receive a one-time verification code text to your phone.

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Mobile App Transaction List

Providing a seamless experience across platforms

Your money wherever you need it

Our application works across your devices delivering a smooth experience utilizing industry-leading technology.

View balances and transations

Search for transactions, add a note or an image, and filter by tags. Understand your activity and find what you’re looking for – fast.

Native Apps for iOS and Android

Truly native apps providing a superior experience on all phones and tablets

Mobile bill pay and person-to-person payments

Pay bills or send money to friends and family quickly and securely.

Frequently Asked Questions

What is Two-Factor Authentication?

Two-Factor Authentication is a security measure that requires a one-time code to log into your Online Banking Account. The code enhances security by creating an identity verification layer in addition to your unique username and password. This layer will better protect your financial information. You will normally be prompted for Two-Factor Authentication when you use a new device or after you clear your browser history.

What browsers are supported with the online banking platform?

We recommend using the following browsers to access Online Banking:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari*

*Safari is not available for Windows access.

Does the App support biometrics, like Face ID or Fingerprint Login?

Yes, biometric login will work in the app. Biometrics will not be available for your initial log in, you must use your username and password. Once you have successfully logged in, you can turn on biometric access again.

Are there device requirements to access the First Century Bank App?

Yes. The mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer.

Devices must have access to the internet.

Why can’t I see my accounts listed on my Online Banking Dashboard?

If you do not automatically see your accounts upon login, please refresh the page, or log out and back in. If you still do not see your accounts listed, please call (800) 201-6967 for futher assistance.

Protecting your Online Banking Account

First Century Bank recommends that you NEVER share your personal Online Banking information, including your login and passwords. First Century Bank will never contact you in an attempt to update your Online Banking credentials. If you suspect that someone knows your Online Banking information, you may change your password or contact a First Century representative to create a new Online Banking account.

Customers are encouraged to use anti-virus software and/or firewalls that may help protect against unauthorized computer hacking. If you think you have a virus or some other harmful program on your computer, do not access any website that may have your personal account information. Customers are also urged to keep their anti-virus and/or firewalls current. If your computer has been affected, change your Online Banking passwords immediately or contact a First Century representative to create a new Online Banking account.

Customers who access their account information via their mobile phone will also need to consider precautions such as upgrading the phones operating system, utilizing anti-virus software and/or firewalls where available and avoid sharing access of account information with others.

SSL Protocol

Online Banking access requires you to use a web browser that uses SSL protocol. SSL stands for Secure Socket Layer, which lets one computer verify another’s identity to allow secure connections.

128-Bit Encryption

To ensure the highest level of security, we require that all users have browsers that support 128-bit encryption. We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in the code, which can be decoded later with the right “key”. When you request information about your accounts, the request is sent encrypted to First Century Bank. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it.


A Firewall is a specially programmed computer that connects a local network to the Internet and, for security reasons, lets only certain kinds of messages in and out.

PIN Security System

To keep unauthorized individuals from accessing your account by guessing your Personal Identification Number (PIN), we have instituted access limitations. If your PIN is entered incorrectly three consecutive times, the user is “locked out” of the system. To get “unlocked”, contact First Century Bank’s Accounts Services during normal business hours and they will unlock your account and reset your PIN.

Pseudo Names

When you use internet banking you will be able to change the names of your accounts. These pseudo names create a nickname for your account number so you have easy recognition of your accounts.

Disclaimer – Additional charges may apply for internet usage depending on your wireless carrier. Please contact your wireless provider/carrier for detail on correlated rates and charges. All terms and conditions applicable to online banking may apply to mobile banking.