Call Us: (423) 626-7261 or Toll-Free: (800) 201-6967

Our New Online Banking & Mobile App Experience


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Online Banking Login

Download the Mobile App

Download on the App StoreGet it on Google Play

What to Know

  • Your username and password for online and mobile banking will stay the same. If you don’t remember your login credentials, please give us a call at (800) 201-6967
  • You will be asked to set up Two-Factor Authentication to help safeguard your account. Once this information is entered, you’ll choose to receive a one-time verification code text to your phone.
  • If you use bill pay, your existing bill payments and payees will automatically copy to the new system.

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Mobile App Transaction List

Introducing a seamless enhancement across platforms

Your money wherever you need it

Our application works across your devices delivering a smooth experience utilizing industry-leading technology.

View balances and transations

Search for transactions, add a note or an image, and filter by tags. Understand your activity and find what you’re looking for – fast.

Native Apps for iOS and Android

Truly native apps providing a superior experience on all phones and tablets

Mobile bill pay and person-to-person payments

Pay bills or send money to friends and family quickly and securely.

Frequently Asked Questions

Do I need to re-enroll in Online Banking?

No, if you’re already enrolled in Online Banking, then you will not need to re-enroll. Simply log in with your current Online Banking username and password.

Will my username and password stay the same?

Yes, your username will stay the same. If you don’t remember your login credentials, please give us a call at (800) 201-6967

What is Two-Factor Authentication?

Two-Factor Authentication is a security measure that requires a one-time code to log into your Online Banking Account. The code enhances security by creating an identity verification layer in addition to your unique username and password. This layer will better protect your financial information. You will normally be prompted for Two-Factor Authentication when you use a new device or after you clear your browser history.

What browsers are supported with the new platform?

We recommend using the following browsers to access Online Banking:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari*

*Safari is not available for Windows access.

Do I need to download a new mobile app?

Yes, you will need to delete your existing app and download the new “First Century Bank” app starting on December 20, 2022.

You can find the new app (after December 20) in the Apple App Store or Google Play.

I use biometrics, like Face ID or Fingerprint Login. Will this still work?

Yes, biometric login will work in the new app. Biometrics will not be available for your initial log in, you must use your username and password. Once you have successfully logged in, you can turn on biometric access again.

Are there device requirements to access the First Century Bank App?

Yes. The mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer.

Devices must have access to the internet.

Why can’t I see my accounts listed on my Online Banking Dashboard?

If you do not automatically see your accounts upon login, please refresh the page, or log out and back in. If you still do not see your accounts listed, please call (800) 201-6967 for futher assistance.

Will my transaction history be in the new Online Banking?

Yes, we’ll bring over all of the transactions in your history.

If you use bill pay, your existing bill payments and payees will automatically copy to the new system as well.

Will my bill payees and scheduled payments continue after December 20, 2022?

Yes, all scheduled payments and bill payees will continue to be available.

Will my scheduled or recurring transfers continue after December 20, 2022?

Yes, all scheduled and recurring transfers between First Century Bank accounts will continue. Transfers with other institutions will need to be re-created.

Will I need to enroll in electronic statements again?

No, your electronic statement preferences are carried over, you will not need to re-enroll.

Will my alerts continue after December 20, 2022?

No, this is one item that will not transfer. You will need to re-enter any alerts you have currently set up in the new app starting December 20, 2022.